This White Paper was published in July 1991. The background to its publication is described here.
Follow these links to read black and white copies of all its sections:-
- Prime Minister's Foreword, Contents & Introduction: The Principles of Public Service
- Summary of Proposals*
- pp 10-19 - Setting Standards of Service (1)
- pp 20-27 - Setting Standards of Service (2)
- pp 28-37 - Delivering Quality
- pp 38-41 - Checking Progress
- pp 42-51 - Complaints and Redress & Conclusion
* in colour