The Citizen's Charter

This White Paper was published in July 1991.  The background to its publication is described here.

Follow these links to read black and white copies of all its sections:-

1. Prime Minister's Foreword,  Contents   &  Introduction: The Principles of Public Service
2. Summary of Proposals*
3. pp 10-19 - Setting Standards of Service (1)
4. pp 20-27 - Setting Standards of Service (2)
5. pp 28-37 - Delivering Quality
6. pp 38-41 - Checking Progress
7. pp 42-51 - Complaints and Redress  &  Conclusion

* in colour

Martin Stanley