The Civil Service - Useful Quotations
Before getting to the quotations, let us remember that the patron saint of civil servants is Sir Thomas More who famously asserted his integrity and stood up to the Government of the day (in the form of Henry VIII) ...... and got his head cut off. Confusingly, Saint Thomas is also the patron saint of politicians.
Sir Richard Mottram The Permanent Secretary at the Department of Transport made the following perceptive comment when questioned by the Public Administration Select Committee on 7 March 2002:-
What the Civil Service wants, and I always compare it to a rather stupid dog, it wants to do what its master wants and it wants to be loyal to its master and above all it wants to be loved for doing that.
Sir William Harcourt This nineteenth century Liberal politician neatly summarised the different roles of Ministers and civil servants when he said that:-
The Minister exists to tell the Civil Servant what the Public will not stand.
Jim Callaghan Shortly after his appointment as Foreign Secretary, (and soon to be Prime Minister) Mr Callaghan was briefed by the europhile Foreign Office official (later Sir) Michael Butler. At the end of the briefing Mr Callaghan said:
I get the impression that you really mind about the EEC and Britain's membership. That's fine by me. But just remember that I really mind about the Labour Party.
The Northcote Trevelyan Report This 1854 report catalysed the development of the apolitical UK civil service, recruited and promoted on merit rather than as a result of patronage. The authors noted that, at the time of their report:-
Admission into the Civil Service is indeed eagerly sought after, but it is for the unambitious, and the indolent or incapable, that it is chiefly desired.
Benjamin Franklin noted that
We must not in the Course of Publick Life expect immediate Approbation and immediate grateful Acknowledgement of our Services. - But let us persevere thro' Abuse and even Injury. The internal satisfaction of a good Conscience is always present, and Time will do us Justice in the minds of the People, even of those present the most prejudic'd against us.
Sir James Stephen Commenting on the Northcote Trevelyan recommendations, this distinguished Minister saw no prospect that bright people would be drawn to a Civil Service career:
A clerk in a Public Office may not even dream of fame to be acquired in that capacity. He labours in an obscurity as profound as it is unavoidable. His official character is absorbed in that of his superior. He must devote all his talents, all his learning, to measures, some of which he will assuredly disapprove, without having the slightest power to prevent them; and to some of which he will most essentially contribute, without having any share whatsoever in the credit bestowed on others, which his pain has earned for them; and if any accident should make him notorious enough to become the suspected author of any unpopular act, he must silently submit to the reproach, even though it is totally unmerited by him. These are indeed the indispensable disadvantages of the position of a clerk in a Public Office, and no man of sense and temper would complain of them. But neither will any real man of mental power, to whom the truth is know beforehand, subject himself to an arduous examination in order to win a post so ill paid, so obscure, and so subordinate or, should he win it, no such man will long retain it.
[Sir James' 1854-5 Parliamentary Papers]
Ministers and Officials Continuing the theme of the UK constitution requiring Ministers to take all the credit (and all the blame) for the achievements of their departments, I was interested to read this in The Times obituary of EU expert Sir Michael Butler:
[After one particularly difficult series of negotiations] While [Prime Minister] Thatcher took all the credit with the Tory faithful, Foreign Office colleagues were convinced that the campaign would not have succeeded without Butler's meticulous planning, calm persistence in negotiations and, crucially, the respect he commanded in Brussels.
Sir Edward Bridges described the mandarin's character in this way:
He is less easily elated, less readily discouraged than most men by everyday happenings. Outwardly he may appear cynical or disillusioned, and perhaps to be disinclined to put up a fight for things which excite others. But this is because he has learned by experience that the walls of Jericho do not nowadays fall flat even after seven perambulations to the sound of the trumpet, and that many of the results which he wants to see come about in the most unexpected ways. Once the crust of disillusion is pierced, you will find a man who feels with the fiercest intensity for those things which he has learned to cherish - those things, that is to say, which are of vital concern for the continued well-being of the community.
General Sir Walter Walker Soldiers are never fans of their civil service colleagues. Sir Walter's following comment was quoted in newspapers in 1981:-
Britain has invented a new missile. It's called the civil servant - it doesn't work and it can't be fired.
Mark Turner and David Hulme on policy-making:
What must be banished is any lingering idea that policy is some highly rational process in which expert technicians are firmly in control using highly tuned instruments to achieve easily predicted outcomes. Such an image is inappropriate for OECD countries let alone the developing world...
Sir William Beveridge
The besetting sin of civil servants is to mix too much with each other.
Lord Wakeham recounts how he overheard two Treasury Mandarins discussing a tricky problem. One said 'That's OK in practice, but what's wrong with it in theory?'
Eminent economist John Maynard Keynes' first job was in the India Office. He wrote as follows to Lytton Strachey in 1906:
I am a clerk in the India Office - having passed the medical with flying colours, balls and eyesight unusually perfect they said. My marks have arrived and left me enraged. Really, knowledge seems an absolute bar to success. I have done worse in the only two subjects of which I possessed a solid knowledge, mathematics and economics.
The Duke of Wellington This cry from the heart resonates down through the centuries as soldiers and civil servants remain subject to excessive audit and regulation:-
Whilst marching from Portugal to a position which commands the approach to Madrid and the French Forces, my officers have been diligently complying with your requests, which have been sent by H.M Ship from London to Lisbon and thence by dispatch rider to our headquarters.
We have enumerated our saddles, bridles, tents and tent poles, and all manner of sundry items for which His Majesty’s Government holds me accountable.
I have dispatched reports on the character, wit, and spleen of every officer. Each item and every farthing has been accounted for with two regrettable exceptions for which I beg your indulgence.
Unfortunately the sum of one shilling and ninepence remains unaccounted for in one infantry battalion’s petty cash and there has been a hideous confusion as to the number of jars of raspberry jam issued to one cavalry regiment during a sandstorm in western Spain. This reprehensible carelessness may be related to the pressure of circumstances since we are at war with France, a fact which may come as a bit of a surprise to you gentlemen in Whitehall.
This brings me to my present purpose, which is to request elucidation of my instructions from His Majesty’s Government, so that I may better understand why I am dragging an army over these barren plains. I construe that it must be one of two alternative duties, as given below. I shall pursue either one with my best ability, but I cannot do both.
1. To train an army of uniformed British clerks in Spain for the benefit of the accountants and copy-boys in London, or perchance
2. To see to it that the forces of Napoleon are driven out of Spain.
(I am not convinced that this is a genuine quotation, and confirmation either way would be very welcome. But, if it is not genuine, then it ought to be.)
The Bible Exodus 18 contains an early reference to the creation of a civil service. Here, in verses 18-23, Moses' father-in-law gives advice to Moses:-
You and these people who come to you will only wear yourselves out. The work is too heavy for you; you cannot handle it alone. Listen now to me and I will give you some advice, and may God be with you.
... select capable men from all the people - men who fear God, trustworthy men who hate dishonest gain - and appoint them as officials over thousands, hundreds, fifties and tens. Have them serve as judges for the people at all times, but have them bring every difficult case to you; the simple cases they can decide for themselves.
That will make your load lighter, because they will share it with you.
George Mikes - 'How to be an Alien'
On the continent, rich and influential people, or those who have friends or relations in an office, may have their requests fulfilled. In England, there is no such corruption. Your obedient servant will just not do a thing, whoever you may be. And that is the real benefit of democracy.
Foreign Office colleagues have mixed feelings about Rose Macaulay's suggestion in The Towers of Trebizond that the narrator liked the consul and his wife very much ... and she did not want to make trouble for them, though actually that is what consuls expect and are for.
Various sage advice
Admit your errors before someone else exaggerates them.
Minister Chris Mullin quoted this advice offered by Permanent Secretary Richard Mottram's on Mr Mullin's first day in office: "Choose two or three issues on which you might make a difference and don't worry about the rest."